Ethics and transparency are our pillars in all relationships
COMPLIANCE
The Compliance area was created in 2020 to ensure our daily lives that all ethical and moral aspects were clearly described and being fulfilled within Razzo.
The commitment to acting ethically, with integrity and transparency begins with Razzo's Advisory Board and extends to all employees. This is essential for Razzo's growth, modernity and perpetuity, as well as for the smooth running of personal relationships.
Our mission is to make sure that everyone knows, teaches and executes the Compliance rules within their areas.
Our Compliance program is structured around 10 pillars/steps . And they are part of our daily lives and are processes that guarantee our effective performance within the set of disciplines.
OUR PILLARS
* hover over the numbers
Policies
Structure
Risks
Training
Audit
Rules
1
RULES
The first pillar is the rules and legislation that apply to the company's business.
7
AUDIT
The seventh pillar refers to periodic audits, which are essential to the survival of the Compliance Program and allow continuous improvements for the area.
TRAINING
The fifth aims to enable, guide and train all Razzo employees to be disseminator of our code of conduct and ethics, policies, procedures and values. We understand that any and all changes are only possible through education.
5
2
POLICIES
The second are the policies, procedures and regulations that regulate the company.
3
Structure
The third step was to enable an independent Compliance Structure supported by the company's advisory board.
6
COMPLAINT
The sixth step is the reporting channel and the appropriate response to it. In it, anyone can report any violations of our
code of conduct and ethics in a confidential manner. All complaints are duly investigated and dealt with considering the organization's premises and policies.
Report
4
Risks
The fourth pillar is the Risk Map, which is a detailed and structured process for identifying and measuring possible risks for the company. Through this map, it is possible to establish structured action plans and act diligently to control and prevent impacts.
8
DOCUMENTS
The eighth step is document management through a Governance Portal. In it, everyone can have access to the company’s rules, legislation, policy and code of conduct.
Documents
9
PERFORMANCE
The ninth pillar reflects the importance of Compliance for Razzo and incorporates adherence to the compliance program into the performance evaluation of the main executives, which can have an impact on the careers of these professionals.
INDICATORS
Finally, the tenth pillar, that treats of
follow-up in all you indicators in performance of
the Program of Razzo Compliance. Quarterly the area it presents to the advisory board a report in Compliance complete with all the actions, investigations and results obtained, as well as indicators gives area like
SLA of attendance to the complaints, the amount in complaints and too much actions that are necessary.
10
Indicators
Performance
Code of ethics
In order to safeguard the ethical principle of business confidentiality, the disclosure of any information about our customers and commercial agreements is prohibited.
Scratchs
The third step was to enable an independent Compliance Structure supported by the company's advisory board.